Support
Frequently Asked Questions
Find answers to common questions about our products, shipping, and policies.
Quality
All of our peptides are manufactured to a minimum 99%+ purity standard and verified through independent third-party HPLC and Mass Spectrometry testing. Every batch comes with a Certificate of Analysis.
Store lyophilized peptides at -20°C for long-term storage or 2-8°C for short-term use. Once reconstituted, keep refrigerated at 2-8°C and use within the timeframe specified on the product documentation.
A COA includes the batch number, testing date, test methods (HPLC, Mass Spec), purity percentage, and identity confirmation. Look for the purity percentage (should be 99%+) and ensure the molecular weight matches the expected compound.
Shipping
We offer same-day shipping on all orders placed before 2 PM EST, Monday through Friday. Standard delivery takes 2-3 business days within the continental US. Expedited options are available at checkout.
Currently, we only ship within the United States. International shipping is not available at this time due to regulatory considerations.
Returns
We offer a 30-day money-back guarantee on all unopened products. If you're not satisfied with your purchase, contact our support team within 30 days for a full refund. Opened products may be eligible for store credit on a case-by-case basis.
Research
No. All products sold by Forto Labs are strictly for research and laboratory use only. They are not intended for human consumption, veterinary use, or any therapeutic applications.
Account
No, you can check out as a guest. However, creating an account allows you to track orders, save shipping information, and access your purchase history.