Quick Summary
- 30-day return window for unopened products
- Opened products cannot be returned due to research compound regulations
- Refunds processed within 5-7 business days
- Contact support@fortolabs.co to initiate a return
Eligibility
Products must be unopened, in original packaging, and returned within 30 days of delivery. Due to the nature of research compounds, we cannot accept returns on opened or used products.
Process
Contact our support team to receive a Return Merchandise Authorization (RMA) number. Ship the product back using a trackable shipping method. Once we receive and inspect the product, your refund will be processed.
Damaged or Defective Products
If you receive a damaged or defective product, contact us within 48 hours of delivery with photos. We will arrange a replacement at no additional cost.
Return Shipping & Restocking
Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product. Forto Labs does not charge a restocking fee on eligible returns.
Refund Method
Approved refunds are issued to the original payment method used at purchase, within 5-7 business days of our receiving and inspecting the returned product.