Last updated: July 17, 2026
Information We Collect
We collect information you provide directly, including name, email address, shipping and billing address, and payment information when you create an account or make a purchase. We also automatically collect certain technical and usage data — such as IP address, device and browser type, pages visited, referring URLs, and interactions with our website — through cookies and similar technologies.
How We Use Your Information
Your information is used to process and fulfill orders, manage your account, provide customer support, prevent fraud and misuse, comply with legal obligations, and improve our products and services. We may also use your contact information to send order updates and, where permitted, marketing communications you can opt out of at any time.
Cookies & Tracking Technologies
We use cookies and similar technologies to operate the website, remember your preferences, secure your session and cart, and measure site performance and traffic. Some cookies are strictly necessary for the site to function; others support analytics and marketing. You can control or disable non-essential cookies through your browser settings; doing so may affect site functionality.
How We Share Information
We do not sell your personal information. We share information only with service providers who help us operate the business, and only as needed to perform their services, including: payment processors (to complete transactions), shipping and fulfillment carriers (to deliver orders), analytics and website-hosting providers (to run and improve the site), and email/communication providers. We may also disclose information where required by law or to protect our legal rights.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including under the California Consumer Privacy Act (CCPA/CPRA) and similar state laws. These may include the right to: know and access the personal information we hold about you; request correction or deletion of your information; opt out of the “sale” or “sharing” of personal information (note: we do not sell personal information); and not be discriminated against for exercising these rights. To exercise any of these rights, contact us at privacy@fortolabs.co. We will verify and respond to requests as required by applicable law.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, and legal, tax, and accounting obligations, after which it is deleted or anonymized.
Data Security
We implement industry-standard security measures — including SSL/TLS encryption, secure payment processing, and access controls — to protect your data. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.
Age
Our website and products are intended only for individuals 21 years of age or older. We do not knowingly collect information from anyone under 21.
Contact
For privacy-related inquiries or to exercise your privacy rights, contact us at privacy@fortolabs.co.